Support
An AI customer service agent that resolves the routine tickets on email, WhatsApp, Telegram, and chat, drafts the hard ones, and hands off to your team with the context attached.
The work you hand over
An AI customer service agent is a teammate, not a chat widget. It reads the ticket, pulls the order or account from your systems, answers from your policies, and takes the action: a refund within limits, a booking change, a status update. Anything it cannot resolve goes to a person with the thread summarised. Praxic trains it on your past tickets, connects your channels, and keeps it running.
Resolve routine tickets
Order status, password resets, how-do-I questions, and policy answers, resolved end to end from your knowledge base in your brand voice.
Every channel, one agent
Email, WhatsApp, Telegram, Slack, and your site chat handled by the same agent, with conversation history shared across them.
Triage and routing
Classify every incoming request, tag it, set priority, and route the ones that need a person to the right teammate.
Draft the hard replies
For anything outside policy, the agent drafts the response with the relevant order and account details and waits for approval before sending.
Clean human handoff
When a person is needed, the agent summarises the thread, attaches what it already checked, and hands over without making the customer repeat themselves.
Take action, not just answer
Issue a refund within limits, change a booking, update an address, or open a ticket in your help desk, every step logged.
Support AI agents, answered
Put your first AI agent to work
Tell us the job to be done. We set up an AI agent for your team - connected to your tools and running around the clock.